Our Refund Policy

This Refund Policy explains when refunds or replacements are available at Mangokhas, how to claim them, and what to expect from the process. It forms part of our Terms and Conditions and applies to all orders placed through mangokhas.com or any of our official channels.

We sell fresh mangoes, achaar, chutneys, and related food products. Because much of what we ship is perishable and natural, our policy is designed to be fair to customers while reflecting the realities of fresh produce.

When you are eligible for a refund or replacement

You may be eligible for a refund or replacement in any of the following situations:

• Your order arrives visibly damaged, leaking, or with broken jars or packaging
• The fresh fruit you receive is spoiled, fully rotten, or unfit for consumption on arrival
• You receive the wrong product or wrong variant compared to what you ordered
• The order is incomplete because items are missing from the box you received
• Your order is not delivered at all due to a verified failure on our side

When a refund or replacement is not available

• The issue is reported after the twenty four hour reporting window described below
• The fruit was stored or handled incorrectly after delivery (for example, left in direct sunlight, exposed to high heat, or kept past natural ripening)
• You ordered a product knowing it had specific characteristics such as natural marks, light fibre, or strong aroma, which are normal for that variety
• Cosmetic variation such as size, colour, or shape differences that are within natural ranges for fresh fruit
• Delays caused by courier or weather conditions outside our reasonable control, provided the fruit itself is in good condition on arrival
• Custom orders, bulk corporate gifting orders, and seasonal pre-orders that have already been confirmed and dispatched

Reporting window

To be considered for a refund or replacement, you must report the issue within twenty four hours of receiving your order. For perishable items this window is strict, because we need to act quickly while the evidence is still fresh and the courier records are available. Reports received after this window may not be eligible.

How to submit a claim

To submit a claim, please contact us through our contact page or email mangokhas@gmail.com with the following:

• Your order number or order confirmation message
• Your name, delivery address, and phone number
• A clear description of the issue
• Clear photographs of the affected product, the packaging, and the courier label where possible
• The date and time of delivery

Providing complete information up front helps us resolve the issue faster.

How claims are reviewed

Once we receive your claim, we will review the information you have shared, compare it with our packing and dispatch records, and respond within two to three business days. We may ask follow-up questions or request additional photographs. Our goal is always to resolve genuine issues quickly and fairly.

Refund methods and timelines

Approved refunds are processed in one of the following ways, based on the original payment method and your preference:

• Bank transfer. Refunds are sent directly to the bank account you nominate. Processing typically takes three to seven business days from approval, depending on your bank.
• Store credit. If you prefer, we can issue store credit for use against future orders. Store credit is usually valid for twelve months from issue.
• Replacement. Where appropriate, we may offer a free replacement of the same product instead of a refund. Replacement timing depends on stock and season.

Partial refunds

If only part of your order is affected (for example, one jar out of several or one box in a multi-box delivery), we will usually issue a partial refund or replacement matching the affected portion rather than the full order.

Cancellations before dispatch

If you change your mind, you may cancel your order at any time before it has been dispatched. In this case the full order amount is refunded using your preferred method. Once an order is dispatched, cancellation is generally not possible because the products are already in transit and, in the case of fresh fruit, already picked and packed.

Bulk and corporate orders

For bulk, corporate gifting, or seasonal pre-orders, refund and replacement terms may be agreed separately in writing at the time the order is placed. Where no separate terms are agreed, this Refund Policy applies.

Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our business or legal requirements. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are published constitutes acceptance of the updated policy.

Contact us

For all refund-related queries, reach out via our contact page or email mangokhas@gmail.com. We are here to help.